How we provide support

All licences include email support to help you with questions about using the system.


The support included in the licences is provided by email only.


You can contact our team at these addresses:


Opening hours and response times

You can write to us whenever you need to.


Our team is available Monday to Friday, from 09:00 to 18:00 CET.


Response time priority may vary depending on the licence you have and on the team's workload at the time.


If you want a shorter response time, contact our team and we will help you review whether you need to change your licence.

Do you offer phone support?

We do not offer phone support.


Handling enquiries by email lets us answer more thoroughly and in more detail, so you get a clear solution as quickly as possible.

One-to-one sessions

As well as the support included in your licence, ITGallery offers a complementary training service.


An individual session can be useful if you need to resolve several questions in a single meeting, or to train new team members who are not familiar with the system yet.

Option Price in € Price in $ Discount
1 hour €40 $40 –
5-hour package €180 $180 10%
10-hour package €320 $320 20%
15-hour package €420 $420 30%

To request this service, write to us with your request and we will put you in touch with our sales team.